1. Definitions

"Consultant" means Howe HR Dorset.

"Client" means the organisation or individual receiving services.

 

2. Services

Services will be provided as agreed in writing between the Consultant and the Client. Any changes to the agreed scope of work may result in additional fees, which will be agreed in advance where reasonably practicable.

 

3. Fees and Payment

Invoices are payable within 7 days of the invoice date unless otherwise agreed in writing.

Late payments may incur statutory interest and compensation in accordance with the Late Payment of Commercial Debts (Interest) Act 1998.

The Consultant reserves the right to suspend work until outstanding invoices have been paid.

 

4. Cancellation and Refunds

The Consultant provides bespoke HR consultancy services tailored to each Client's individual requirements.

Where a Client wishes to cancel an agreed appointment or consultation, at least 24 hours' notice should be provided where possible.

If work has already commenced, including research, drafting documentation, reviewing information or providing advice, the Client will remain responsible for payment for all work completed up to the date of cancellation.

As services are individually tailored, refunds will not normally be provided once work has commenced. However, if a Client is dissatisfied with any aspect of the service, Howe HR Dorset will work with the Client in good faith to resolve any concerns promptly and fairly.

 

5. Intellectual Property

All documents, templates, policies, procedures, contracts and materials produced remain the intellectual property of Howe HR Dorset until full payment has been received.

Upon payment, the Client receives a non-transferable licence to use the documents solely for their own internal business purposes.

Documents must not be copied, reproduced, sold or distributed to third parties without the prior written consent of Howe HR Dorset.

 

6. Confidentiality

Both parties agree to keep confidential all information obtained during the engagement unless disclosure is required by law.

This obligation shall continue after the engagement has ended.

 

7. Data Protection

Both parties shall comply with all applicable UK GDPR and Data Protection legislation.

Howe HR Dorset will only process personal data where necessary to provide the agreed services and in accordance with its Privacy Policy.

 

8. Professional Advice

Advice provided by Howe HR Dorset is based on information supplied by the Client and the relevant legislation in force at the time the advice is given.

The Client remains responsible for all management decisions and for implementing any recommendations made.

Nothing within the advice provided constitutes legal advice.

 

9. Limitation of Liability

The Consultant's total liability arising out of any engagement shall not exceed the total fees paid by the Client for the relevant work.

Nothing within these Terms excludes liability for fraud, fraudulent misrepresentation, death or personal injury caused by negligence where such liability cannot lawfully be excluded.

 

10. Retained HR Services (where applicable)

Where the Client has entered into a monthly retained support agreement, the agreed number of support hours includes all telephone advice, email support, virtual meetings and work undertaken on the Client's behalf.

Unless otherwise agreed in writing, unused monthly support hours do not roll forward to future months.

Additional work exceeding the agreed monthly allocation will be charged at the Consultant's prevailing hourly rate.

 

11. Termination

Either party may terminate an engagement by providing written notice.

Fees for all work completed up to the termination date shall remain payable.

Where documentation has been substantially completed prior to termination, Howe HR Dorset reserves the right to invoice for the proportion of work undertaken.

 

12. Governing Law

These Terms shall be governed by and construed in accordance with the laws of England and Wales.

Any dispute arising under these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.